Returns

RETURNS POLICY

We hope you love your Padeled Up order, but we understand that sometimes things just aren’t quite right.

RETURNS

You can return your item within 14 days of receiving your order.

Items must be unworn, unused, in their original condition and have all original tags attached. Items must also be free from marks, make-up, deodorant, fake tan, perfume or other signs of wear.

HOW TO RETURN

To start a return, simply log in to your Padeled Up account and find the order containing the item you’d like to return.

From your order, select the item(s) you wish to return and submit your return request.

Once your return has been approved, you’ll receive instructions on how to send your item(s) back to us.

Or:

To request a return, email padeledup@gmail.com with your order number and the item(s) you’d like to return and we will help provide you instructions. 

A £1.50 return postage fee will be deducted from your refund.

REFUNDS

Once your return has been received and checked, your refund will be processed back to your original payment method.

Please allow time for your bank or payment provider to process the refund.

FAULTY OR INCORRECT ITEMS

If you receive an item that is faulty, damaged or incorrect, please contact padeledup@gmail.com with your order number and photos of the issue so we can put things right. You will not be charged the £1.50 return fee for faulty or incorrect items.

NEED HELP?

If you have any questions about your return or order, contact us at padeledup@gmail.com. We’re always happy to help.